Free Exchanges

Returns & Exchanges within Peninsular Malaysia

Make sure item(s) are:

  • UNWORN and in new condition (no visible wear or tear) with original tags
  • in the original packaging with the receipt or packing slip
  • within 30 days of the purchase date.
  • Regularly priced or sale item(s)—Final Sale items are not eligible for return or exchange

 

Easy as 1-2-3:

  1. Email to admin@katemosella.com with the following information: Your name(as per invoice), invoice number and reason for return.
  2. Request shipping label.Print and stick the label on the parcel. (you'll receive it via email)

 

Then you can:

  • Return items via nominated courier company by our company.
  • Shop for a new item



Returns take 5-7 days, on average, to ship and process.