Terms & Conditions

Thank you for choosing Kate Mossella. Please note the following before placing your purchase details:
Your shoes will be ready within 30 working days.
-Our designs are customized to suit your preferences, the creation of a pair of Kate Mosella shoes undergoes a detailed and cautious process, any changes shall not be accepted after the payment, hence we request you to be specific and careful in your order.
-As each pair of Kate Mosella shoes are designed to suit your preferences, sub sales or refund are not possible.
-Pictures shown are for illustration purpose only. Actual product may vary due to product enhancement and/ or computer settings. Modification of part is required to ensure proper fitment.
-Any refund or exchange with the reasons of “not similar to the drawing”, “I do not think it is beautiful”, “it is not wonderful when I wear it” and others shall not be accepted.
-Considering the limitation of the material in the market, the material may be not completely similar to the drawing. If you have any question on the material, you can require the customer service.
-Should you have queries on our designs, be it the material or size, we welcome them. Please contact us so we could advise you accordingly.
-Deposit/payment paid will not be transferrable, refundable and exchangeable.
-We stand by our 30 days returns guarantee for custom made order.
-No amendment are allowed after placement of order.
-Kate Mosella reserves the right to change the T & C of this promotion without any prior notice.

If you have further enquiries, kindly drop us an email at admin@katemosella.com.